Introduction: As a room service order taker, your job is to receive and process guest requests for food and beverages, answer calls with proper etiquette, accurately record orders, relay them to the kitchen or bar, and communicate with guests and staff to ensure timely and correct delivery and a positive experience. Key duties include providing menu information, handling special requests, managing order statuses, ensuring cleanliness, and operating computer systems to process orders and payments.
“About Company”
Four Seasons is powered by our people. We are a collective of individuals who crave to become better. To push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents. And partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Who We Look For:
We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
Job Description:-
The In-Room Dining Order Taker is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our ever-discriminating guests.
- Answer the telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards.
- Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.
- Upselling the food and beverage menu items meticulously.
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order.
- Coordinate delivery of items to the guestroom by Room Service Servers promptly to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
- Always ensure the food quality and room dine-in experience after a certain period and offer clearance to the guests.
- Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Coordinate amenity delivery by ensuring that all requests are received, filled, ordered from the kitchen, and delivered in a prompt and accurate.
- Ensure to recognize the in-house and regular guests and their preferences regularly, while communicating with the team as well.
- Promptly keeping track of the online orders or delivery requested by the guests.
- Ensure any special occasions in-house guests are well recognized and amenities are placed in order as well.
- Led the briefing in the absence of the supervisors and managers.
- Able to respond to guest concerns and queries and make decisions. s
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work harmoniously and professionally with co-workers and supervisors.
Essential Skills and Knowledge:
- Customer Service: Strong customer service and interpersonal skills to interact effectively with guests.
- Communication: Excellent verbal and written communication skills.
- Product Knowledge: Thorough knowledge of food and beverage products and hotel services.
- Computer Proficiency: Ability to operate computer equipment and specialized food and beverage systems.
- Organization: Strong organizational skills to manage orders and maintain a tidy workspace.
- Health & Safety: Knowledge of health, safety, and sanitation regulations, including proper food handling.
“Qualifications And Skills”
- This position requires an applicant with excellent food & beverage knowledge. Candidates must have good personal presentation and interpersonal skills.
- The ability to perform this position to Four Seasons Standards is required.
- The ideal candidate will have an outgoing personality and a can-do approach to any task!
- Requires reading, writing, and oral proficiency in the English language.
- Degree & Diploma in the Hotel Management
- Arabic Speaker
Benefits:
- Unique strong culture – diversity of 50 different nationalities
- Living accommodation in a high quality, well-resourced apartment
- Complimentary nights at FS Hotels Worldwide
- Paid annual home leave tickets
- Complimentary meals in employee restaurants
- Free transportation to work
- Medical coverage
Note:
We Are Not Enrollment specialist. We simply offer all jobs, and all positions are free. If anyone requests payment, then don’t pay anyone. Anyway , On the off chance that You Need Jobs In Italy, Spain, Singapore, Dubai, Portugal, Canada, UAE, Czech Republic or any other countries, Apply On Day to day Basses and Sit tight For Right Calling. Furthermore, Do follow Job.Alljobz4u and keep visiting us for more interesting jobs related updates 🙂
